Clinical Rsrch Ops Analyst

Job Description



Under the general direction of the Assoc Director, Clinical Research Revenue Recovery & Billing or designee, the Clinical Research Operations Analyst is responsible for various operational functions associated with the timely, compliant execution of UMass Chan clinical research activities.

** This is a hybrid work model with the understanding that the Clinical Research Operations Analyst will be available and onsite as required to support the department. **



Clinical Research Management System (CTMS) Operations

– Analyzes, evaluates and maintains clinical research protocols, budgets and contract amendments within the CTMS.

– Interprets clinical research protocols, defining the CTMS payments configuration and business processes that support study team workflows, which includes calendar building, and budget entry.

– Works closely Office of Clinical Research coverage analysts as needed to ensure operational compliance and consistency across clinical research protocols.

– Analyzes study calendar revisions within the CTMS that impact invoicing and revenue recovery.

– Provides regular review and analysis of CTMS data to ensure complete and accurate capture of relevant information.

– Completes appropriate, detailed, analytical review of budget amendments, study subject data entry and visit information in order to facilitate accurate billing/invoicing.

– Ensures timely completion of CTMS information in all tracking systems

Clinical Research Revenue Recovery

– Using the CTMS, generates invoices to external sponsors, working with study team members to proactively analyze and resolve any questions or conflicts.

– Acts as the primary point of contact for external sponsors on all clinical research invoices.

– Maintains clinical research check detail posting from bursar feed to clinical research internal site.

– Performs analysis and reconciliation of assigned accounts receivable information for all relevant UMMS finance departments/divisions.

– Analyzes, assesses and resolves any account balance discrepancies between sponsors and UMass Chan.

– Reviews, verifies, and processes all submitted clinical research account closure requests.

Education & Reporting

– Manages assigned tasks via the TRACs intake portal, interpreting requests, ensuring timely completion and accurate tracking

– Maintains internal reporting systems, providing metrics to senior management ensuring that metrics are captured in an accurate and timely manner.

– Develops and maintains assigned curriculum, training materials, job aids, SOPs, and policies

– Delivers relevant training and orientation to clinical research staff/faculty.

– Develops and maintains division web pages/web page content.



– Bachelor’s Degree in a related field, or equivalent experience

– Minimum 1 – 3 years of experience in a clinical research environment within a healthcare or academic organization.

– Working knowledge and understanding of federal, state regulation and guidance related to clinical research, specifically federal clinical research billing requirements.

– Strong analytical, computer and software skills.

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