Program Coord - Library

Job Description



Under the general direction of the Associate Director or designee, the Program Coordinator supports activities involved with the NNLM Region 7 program. The position assists the Associate Director, Education and Outreach Coordinators, and Grants and Contracts Specialist.


ESSENTIAL FUNCTIONS: • Serve as the central point of contact for the program office including responding to and triaging office email.

• Provide information on basic NNLM and Region 7 services and programs.

• Serve as liaison to NNLM Working Groups and Committees as assigned.

• Manage membership, membership directory, member services and membership reporting.

• Follows established guidelines to collect, compile, and organize data for various ongoing reports. Prepares statistical reports as needed by the associate director or coordinators.

• Coordinate marketing and program communications including content and maintenance of listservs, social media, and weekly newsletter.

• Work with National Committees to contribute to best practices and to set and implement standards.

• Promote NLM funding in service area.

• Provide support for technology awards and other types as necessary.

• Manage and maintain the Region 7 public facing website and internal tools including customer relationship database, knowledgebase, and collaboration space (CIVI CRM, DOCLINE, Confluence, Jira and/or equivalent tools)

• Support coordinators with making continuing education content available and ensuring compliance. Ensure accessibility and 508 compliance with print and digital material.

• Deliver training sessions using existing curriculum/materials as requested.

• Exhibit NLM, NNLM and Region 7 products and services at regional and national meetings as needed.

• Serve as liaison between Region 7 and main library for technology

• Perform other duties as required.



• Associates Degree required; Bachelor’s preferred.

• Two years relevant experience

• Ability to plan and implement innovative services.

• Demonstrated knowledge of and experience with customer management software

• Ability to communicate effectively both orally and in writing

• Evidence of excellent interpersonal skills. Ability to work cooperatively in a demanding and changing environment with all levels of staff and a variety of users.

• Flexibility; initiative; problem solving skills; energy and time management skills

• Ability to meet deadlines.

• Demonstrated individual and team leadership skills.


• 1 year experience working with customer relationship databases; fostering new relationships preferred.

• 1 year experience managing websites preferred.

• 1 year experience working with rural audiences or underserved populations preferred.

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