The Customer Support LPN role is responsible for the coordination of new nursing and/or therapy clinical referrals including any DME, aerosol or enteral products that are required along with those referrals. The Customer Support LPN is responsible for following the Home Health Referral Process Guidelines in assessing referral acceptance appropriateness and for seeking the assistance of the Customer Support Manager when in question. The LPN will follow all departmental procedures to facilitate timely patient admissions.
The LPN will work with a high degree of independence to promote optimal clinical, financial and customer service/satisfaction outcomes upon initiation of the referral. The LPN will triage pertinent referral information to appropriate clinical and non-clinical departments as needed. This role will support the non-clinical referral process and will act as a resource for questions related to medical diagnoses, terminology and coordination of services as appropriate. LPN will follow-up with clinical referral sources when necessary and participate in HH auditing and other special projects as assigned.
The schedule for this position is Monday-Friday 10am-7pm
The Customer Support LPN shall possess a license in nursing from an accredited or approved school of nursing. A valid current LPN License for the State of North Carolina is required. Candidates must have a minimum of two years medical/surgical experience within the past 5 years. At least 1-year home care experience is preferred. Excellent verbal and written communication skills as well as strong organizational, time management and problem solving skills, flexibility and the ability to multi-task are required.